NG Solutions Cleaning

Our company maintains a client-friendly cancellation and rescheduling policy designed to provide maximum flexibility. Should you need to cancel or reschedule a cleaning appointment, we request a minimum of 24-hours notice to adjust our calendar accordingly. Refunds or rescheduling without fees are arranged based on the terms agreed upon during the booking, ensuring an honest and transparent transaction process.

Transparency and trust are foundational to our client relationships. Consequently, we provide a detailed breakdown of our pricing structure upfront, ensuring that clients are fully aware of the costs involved. In cases where additional services are requested beyond the initial agreement, these will be communicated clearly and confirmed with you before any additional charges are applied, ensuring complete transparency and understanding.

To optimize the efficiency of our cleaning services, we suggest a few preparations prior to the arrival of our team. This includes decluttering areas where you wish us to clean, securing any valuable or fragile items, and providing any specific instructions or access information beforehand. These steps ensure that our team can focus on delivering high-quality cleaning without interruptions, leading to a smoother and more effective service overall.

Our cleaning professionals undergo a rigorous screening process prior to employment, which includes thorough background checks and interviews. Once selected, they receive comprehensive training in our cleaning techniques, company protocols, and customer service standards. This ensures that each team member is fully prepared to provide exemplary service, maintain professionalism at all times, and handle any property concerns with discretion and respect.

Scheduling with our company is a seamless and flexible process designed to accommodate the unique needs of our clients. We offer one-time cleanings as well as Deep cleaning schedules, and then a regular cleaning including weekly, bi-weekly, or monthly services. Clients can easily arrange appointments through our online booking platform or directly with our customer service representatives, enabling a personalized schedule that aligns with your lifestyle and cleaning requirements.

The security of our clients' homes is taken very seriously. Our team is fully bonded and insured, and we implement strict procedures to safeguard your property, including maintaining a secure coding system for keys and access codes. Moreover, our staff is trained to operate within defined areas of your home as per your instructions, minimizing any concerns regarding privacy and security throughout the cleaning session.