Frequently Answers and Questions

House Cleaning FAQ

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Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

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Commercial Cleaning FAQ

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Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolo remque laudantium, totam rem aperiam.

Special Services FAQ

We understand having a busy schedule and not often having the time to sit and search through endless google pages to find the best service. This benefits you because we did that hard work for you! You should be able to hire a cleaning company and enjoy that one company satisfying most of your cleaning needs. Instead of hiring us and having to look around for other services, we decided to offer them to you. Choosing NG Solutions, you save time and money!

Yes! The technicians performing the work will not be novice and have been doing this for years. NG Solutions is big on education and we like to make sure all our technicians are knowledgeable in their field. There is ongoing training we require to be done to educate and refresh their craft.

Yes! We do encourage grouping the services because it can be more cost-effective for you! The types of services we have chosen to provide were chosen with the intention that you can do more than one job if you would like. Giving your property any TLC it needs, helps maintain a better and well-kept property which in the end benefits you. For example, you can schedule a post-construction cleaning while adding essential services like window cleaning and even floor cleaning. Having the ability to mix and match a variety of services, again saves you time and money!

Carpet Cleaning Services FAQ

Our carpet cleaning costs depend on room size and difficulty. Pricing through these means allows us to give a more accurate pricing fit to your rooms specific size and the state of your carpets.

Every carpet and carpet fibers are different. You should always have a professional technician evaluate your carpet before proceeding to work. There are several different forms of carpet cleaning that can be done; however, we carefully perform hot-water extraction and the bonnet pad system for our carpet cleaning.

Yes! We do move furniture in order to maximize the best results of your cleaning. The moving of furniture is not an extra cost and will be handled with care. Once the cleaning has been done, if the conditions permit, all furniture will be returned to its place. Please note, there is an exception on moving certain items like pianos, china cabinets, pool tables, etc. We will move most furniture that can be safely moved without damaging either our technicians or your property.

COVID-19 FAQ

Our technicians use a powerful disinfectant and sanitizer in addition to their other cleaning supplies. Not only will this be used to disinfect our cleaning equipment before and after each home is cleaned, but it will also be used on high-risk, high-touch areas in your home.

We also use products that meet the criteria of the EPA, specifically for use against the corona-virus.

While cleaning your homes, our technicians will maintain at least a 6-foot distance from any occupants. This will include your pets.

Based on the most recent business guidelines from the CDC on social distancing, we have changed the way we do the schedule to incorporate more 2 technician routes.  We have also limited the days our technicians come into the office to pick up supplies and route information.

Your cleaning times may increase, but it is in everyone’s best interest to prevent any potential spread of the Coronavirus. We appreciate your understanding as we implement this policy.

It always has been a priority in our cleaning protocols well before the issues with COVID-19. In the cleaning industry, preventing cross-contamination both within and between jobs is built into the way we do business.

Many of these practices to help prevent issues with cross-contamination are not new to our cleaning technicians. Rest assured that our technicians are already well trained in preventing cross-contamination while cleaning homes.

Our employees will disinfect their hands and put on gloves immediately before entering each home. They are also wearing shoe covers at all jobs. Gloves are changed during the cleaning as well to prevent cross-contamination between different areas of the home.

Equipment such as vacuums or scrub brushes is thoroughly disinfected with our sanitation and disinfecting products in between each job as well.

In the meantime, having professional house cleaning services is an important component in overall defense against the spread of the virus, and we will continue to provide this essential service along with the quality you have come to expect.

If you or a member of your household has had COVID-19 or tested positive for the coronavirus, please cancel all cleanings until you or they have been symptom-free for at least two weeks. You must let us know- we care about your safety, our staff, and the community. Taking these measures can help us prevent the further spread of the virus. In fact, during this time we would love it if you could share our name with your friends and family. If you know someone who could benefit from our services, please send them our way. Gift cards are also a great option to spread the cleaning love, and they can be easily purchased online.

Currently, no one at our company has contracted the virus, nor been in contact with someone who has. Our technicians are as concerned about getting sick as we know you must be, but they also want to have work if they are healthy.

All employees who are eligible will receive paid sick leave at this time of crisis. We make it clear to employees that they are to stay home if they aren’t feeling well, without risking their job or paycheck.

Many employees have PTO in addition to sick pay, and we are educating all employees on additional benefit packages if they do need to take time off if they or a family member becomes ill.

How it Works

On demand cleaning

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Recurring Cleaning

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NG window cleaning

special services

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Your peace of mind

starting at just $99